Who is Future Forex?
Future Forex is an award-winning fintech that offers investment opportunities as well as best in class international money transfer solutions. We are committed to exceeding expectations and providing South Africans with the exceptional financial services they deserve. By offering streamlined processes, a personal touch, and unwavering transparency, we’re redefining the status quo.
Why is now a good time to join us?
We are in a high-growth, scale-up phase, having significantly expanded our international money transfer offering and operational footprint. Operations sit at the heart of our business, and this role offers a rare opportunity to gain broad exposure across processes, systems, and teams while helping shape how the business scales. You’ll work closely with different teams and be well-positioned for growth as the company continues to expand.
The opportunity
To support our growth, we are continuously refining our operational processes, systems, and controls to ensure efficiency, compliance, and scalability. We’re looking for a Junior Operations Manager who is detail-oriented, curious, and proactive, with a strong interest in process improvement and operational best practice. This role offers hands-on exposure across core operational workflows, with the opportunity to make a meaningful impact from day one.
What you’ll do
- Support the development, documentation, and maintenance of Standard Operating Procedures (SOPs) across operational and business units
- Develop a strong understanding of existing operational workflows related to forex and arbitrage products
- Identify inefficiencies in current processes and assist in proposing and implementing improvements
- Support the design, improvement, and implementation of key operational processes, including BOP processing, AIT applications, and onboarding, in line with banking partner and internal requirements
- Collaborate with Operations, Technology, Compliance, and Client Services teams to map and document processes
- Prepare clear, structured, and up-to-date process documentation to ensure operational consistency
- Assist in gathering and articulating business requirements for technology-related enhancements
- Participate in testing new systems, tools, and process changes, providing structured feedback
- Monitor progress on operational initiatives and assist with day-to-day operational support
- Contribute to ad-hoc operational and strategic improvement projects as required
What you’ll need
- A relevant tertiary qualification in Business, Finance, or a related field
- 1-3 years’ experience in an operations, process, or business support role
- Financial services exposure is advantageous
- Strong attention to detail and the ability to document and follow processes accurately
- Clear written and verbal communication skills
- An analytical, structured mindset with an interest in process improvement
- The ability to work collaboratively across teams and manage multiple priorities
- Comfort working in a fast-paced, scale-up environment with evolving priorities
What it’s like to work here
- We’re deliverable focused: Working a set amount of hours a week is not important to us. What matters is how quickly we can bring high quality deliverables to clients. If you’re focused and effective you’ll find yourself well rewarded!
- We reward excellence: We deeply appreciate anyone who relishes making a real impact and is happy to go the extra mile in doing so. We are quick to reward those who overachieve.
- We don’t like micro-managing: Micro-managing is an inefficiency we’d prefer to avoid! We want to integrate you quickly so you can manage your own time and projects. That being said we love collaboration, so we’re always happy to help one another and will never leave you in the dark!
- We’re all about transparency: We believe transparency is key to our success and have made it the cornerstone of our services. We focus on transparency and open discussion amongst our team to help the best answers and ideas bubble to the surface. This has the added benefit of creating a fun and open workplace where ideas flow.