Account Manager (Forex)

Who are Future Forex?

Our mission is to transform the forex industry in South Africa through premium support, automation, innovation (ie. Blockchain), and complete transparency. In addition to this we also continue to enhance our Crypto Asset Arbitrage investment product which to date yields returns leagues ahead of traditional investments, making it one of the best performing investment products in South Africa.

Future Forex is powered by a young, open-minded team that values autonomy and works remotely. We’re looking to grow exponentially in the Forex space and need to scale our product efficiently to do so.

Why is now a good time to join us?

We’ve just rolled out our new forex product, and this means you’ll play a massive role in setting product direction and building a strong client base as we continue growing. Going forward we aim to expand globally and leverage our agility, inventiveness, and drive to improve the livelihoods of billions. Joining now offers the rare opportunity to play a massive role in this goal.

The opportunity

To improve our services, we are constantly looking to expand our existing forex products, and provided an advanced client experience.

We are looking for an Account Manager who is well presented, confident, a team player, deliverable focused and keen to be part of a rapidly growing company!

What you’ll do

• In person visits to clients to assist with and explain the onboarding process
• Assist with and understand admin related to forex transactions
• Work with the Sales team to onboard and integrate new clients and develop existing client relationships
• Manage multiple forex accounts for individuals and companies
• Assist with challenging client requests or issue escalations as needed
• Help develop initiatives to increase customer satisfaction and retention
• Retain clients and build strong, trusting relationships
• Understand client needs and identify new business opportunities within your portfolio
• Determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Manage customer activity for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• Assist customers through email, phone, online presentations, screen-share, and in-person meetings as required

What you’ll need

• Minimum 2 years’ experience in a client-facing role
• Ideally a tertiary degree in management, finance, administration or similar
• Technical literacy & competency (i.e., you’re able to easily learn new systems)
• An understanding of forex would be beneficial
• An understanding of forex would be beneficial
• Fluent in English
• Strong administrative and people skills
• Strong mathematical competency
• Excellent problem-solving abilities
• Comfortable as a self-starter working remotely
• Outstanding communication skills within a remote team and with external clients

What it’s like to work here

We’re deliverable focused: Working a set amount of hours a week is not important to us. What matters is how quickly we can bring high quality deliverables to production. If you’re focused and effective you’ll find yourself well rewarded!

We reward excellence: We deeply appreciate anyone who relishes making a real impact and is happy to go the extra mile in doing so. We are quick to reward those who overachieve.

We don’t like micro-managing: Micro-managing is an inefficiency we’d prefer to avoid! We want to integrate you quickly so you can manage your own time and projects. That being said we love collaboration, so we’re always happy to help one another and will never leave you in the dark!

We’re all about transparency: We believe transparency is key to our success and have made it the cornerstone of our services. We focus on transparency and open discussion amongst our team to help the best answers and ideas bubble to the surface. This has the added benefit of creating a fun and open workplace where ideas flow.