FAQ


General

We are revolutionising international payments and transfers for South African businesses and individuals through excellent service and market-beating pricing.

We are a Treasury Outsourcing Company (TOC) partnered with Capitec, an authorised Financial Services Provider (FSP – 51884) regulated by the Financial Sector Conduct Authority (FSCA) and an Accountable Institution (#54732) registered with the Financial Intelligence Centre (FIC).

Link Copied

Excellent Service:

  • Dedicated Account Manager: Experience a white glove service with your dedicated Account Manager who fully understands your business and/or individual needs.
  • Documentation Assistance: We understand that paperwork can be daunting. Our team is here to assist you in completing documentation, giving you one less thing to worry about.

Competitive Rates:

  • Lower than Banks: We believe in pricing fairly, and by leveraging economies of scale and automation, we can significantly undercut the banks.
  • Best of both worlds: With increased service levels, clients usually expect costs to increase. This is one of those rare cases where Future Forex can offer a significantly better and more personalised service at a reduced cost because of the exorbitant margins often charged by banks.

Transparency:

  • Consistent, all-inclusive upfront pricing: Transparency is not just a commitment; it’s our ethos. Experience the ease of doing business with our upfront pricing. No hidden fees, no surprises.

Market Leader:

  • One of South Africa‘s largest Treasury Outsourcing Companies (TOCs): Trust the expertise of a market leader. Future Forex is one of the largest TOCs in South Africa, having processed over R18 billion in transactions to date. Our extensive experience is a testament to our commitment to excellence.

Link Copied

If you’re making a payment to or from South Africa, you can make use of our services.

Individuals:

  • Who: South African and foreign nationals.
  • Minimum Transaction: R100,000.

Businesses:

  • Who: South African incorporated and foreign companies with a branch in SA.
  • Minimum Transaction: We usually work with businesses making at least R3 million in international payments per year. However, if your current volumes fall short of this, we’re open to exceptions, acknowledging the future potential of your business.

Clients can have multiple account types or profiles for different purposes, whether in your personal capacity or for your business needs.

We also partner with financial advisors, wealth managers, tax practitioners, real estate agents, accountants, and lawyers to assist their clients with international payments.

Link Copied

Register and complete our streamlined onboarding process to get started:

Alternatively, please send an enquiry here, and one of our expert team members will reach out to assist you.

Link Copied

No, there is no need to close your current bank account. We facilitate the opening of a Forex Treasury account at Capitec Business Bank specialised for your forex needs. This Forex Treasury account can be used in conjunction with your existing bank account(s).

This allows you to continue your day-to-day banking through the usual accounts while taking advantage of the competitive pricing and services offered by Future Forex.

Link Copied

Process

You have several options:

  • Online Form – Complete this form, and our dealing room will execute your instruction.
  • Phone – To speak directly with one of our dealers and confirm the exchange rate, call our dealing room at 021 518 0559.
  • Email – Send your transaction details via email to our dealing room at deal.room@futureforex.co.za.
  • WhatsApp – You can reach our dealers at +27 64 777 6954.
  • Account Manager – Your dedicated Account Manager can also assist if you prefer.

 
We’re here to make booking transactions as easy as possible for you.

Link Copied

  • Step 1 – Register and provide us with your details.
  • Step 2 – We’ll compile and complete all the onboarding forms and send them to you to digitally sign.
  • Step 3 – Start sending and receiving funds.

 
It typically takes about 48 hours for your bank account to be created after submission.

Link Copied

Future Forex assists with offering a more streamlined and simplified platform for Forex transactions. We have solved all the complexities of international transactions, so you don’t have to.

Our expert compliance team assists with regulatory requirements such as Advanced Payment Notifications (APNs), Approved International Transfers (AITs) and SARB approvals, while keeping up to date with the latest changes in regulations so that you are always compliant.

Link Copied

For same-day processing, please note the following deadlines:

  • The exchange rate needs to be booked before 11:00 am.
  • All necessary supporting documents must be submitted by 10:30 am.
    • Note that Capitec’s document submission deadline is 11 am. We will endeavour to meet this deadline for documents submitted between 10:30 am and 11 am.
  • Ensure your account is funded by 12:00 pm.

 
If any cut-off times are missed, the transaction will be processed on the day when all the deadlines are met.

Link Copied

Fees

Future Forex operates on a transparent and straightforward fee structure. We only charge fees on a per-transaction basis. There are no monthly bank or platform fees.

The following fees are charged:

Bank Admin Fee (SWIFT Fee):

  • This fixed fee, charged by Capitec, is charged per payment. It covers the administrative cost of using the SWIFT* international payment network.

See “What is the SWIFT processing fee”

Margin or “Spread”:

  • A percentage-based fee, commonly known as the “spread”, is also charged. This is the lesser known but far more significant fee that banks typically overcharge clients.

See “What is the exchange rate margin or “spread”

*The SWIFT (Society for Worldwide Interbank Financial Telecommunication) international payment network is one of the largest financial messaging systems globally. The SWIFT network doesn’t transfer funds, nor is it a banking system. Instead, it sends payment orders between banks using SWIFT codes. The SWIFT payment system is a means to transfer money overseas quickly, accurately, and securely.

Link Copied

Capitec charges a fee for sending funds via the SWIFT network. There are two fee types which allow you to choose whether the fees are charged on the sender and/or receiver side:

  • OUR – The fee is paid on the sender side of the transaction (i.e. all in ZAR).
  • SHA/BEN – The fee is “shared” between the sender and receiver side (i.e. in ZAR and foreign currency). As a result, your recipient receives less foreign currency than sent.

We recommend OUR, as it is more predictable and typically lower cost overall.

Send Receive
OUR R500 R250
SHA/BEN R250 + Foreign Currency* R350

*SHA/BEN fees are shared with your recipient. As a result, your recipient receives less foreign currency than sent.

Link Copied

This refers to the percentage difference between a foreign currency’s buy and sell rate and is typically determined by the client’s transaction volumes. This difference is due to the cost of exchanging one currency for another.

To illustrate, let’s say you are sending R1 million to the USA and converting it to US dollars. If the spot rate is R18 to $1, the bank might charge you R18,36 per dollar bought. The spread is, therefore, R0.36 on each US dollar, or 2% of the transaction value. While R0.36 per dollar doesn’t seem significant, the cost of the transaction, excluding the SWIFT processing fee, is R20,000.

It is common practice in the forex industry, amongst our competitors, to hide the high spreads they are charging. We at Future Forex pride ourselves on complete transparency and consistency, especially concerning pricing. Future Forex can provide you with the most competitive “spread”, which we have negotiated through our strong partnership with Capitec Bank.

Link Copied

Yes, the more you use our service, the more you can benefit from competitive rates. Chat with one of our consultants to get a quote tailored to your specific needs.

Link Copied

Services

We facilitate payments to and from these currencies:

  • us flag-iconUSD – United States Dollar
  • us flag-iconEUR – Euro
  • us flag-iconGBP – British Pound Sterling
  • us flag-iconAUD – Australian Dollar
  • us flag-iconCNY – Chinese Yuan
  • us flag-iconJPY – Japanese Yen
  • us flag-iconCAD – Canadian Dollar
  • us flag-iconCHF – Swiss Franc
  • us flag-iconNZD – New Zealand Dollar
  • us flag-iconHKD – Hong Kong Dollar
  • us flag-iconDKK – Danish Krone
  • us flag-iconBWP – Botswanan Pula
  • us flag-iconSGD – Singapore Dollar
  • us flag-iconNOK – Norwegian Krone
  • us flag-iconSEK – Swedish Krona
  • us flag-iconMUR – Mauritian Rupee
  • us flag-iconLSL – Lesotho Loti
  • us flag-iconNAD – Namibian Dollar
  • us flag-iconSZL – Swazi Lilangeni

 
The following countries are sanctioned (blacklisted) countries.

  • Iran
  • North Korea
  • Afghanistan
  • Russia

Link Copied

Yes, you can hedge your currency risk through a forward exchange contract, commonly known as a FEC or forward cover. This is a contract whereby an exchange rate is fixed for delivery at a future date (up to a maximum of 12 months).

We offer the following FEC types:

  • Fixed – For delivery on a fixed date.
  • Semi Optional – For delivery anytime between two dates following the booking date.
  • Fully Optional – For delivery anytime from the booking date until a future date.

Link Copied

We can set up a CFC (Customer Foreign Currency) account should you wish to hold foreign currency. Please note that there are certain limitations on this due to South African Exchange Control regulations:

Businesses:

  • Foreign currency purchased from the spot market can be held for a duration of 30 days.
  • If your business receives foreign currency, you have the flexibility to hold it indefinitely in your CFC account.

Individuals:

  • Individuals can enjoy the freedom of holding foreign currency indefinitely in a CFC Account.

Link Copied

Yes, we assist with regulatory approvals as a complimentary service.

Link Copied

Regulations

South Africa has exchange controls that allow the Reserve Bank to keep track of capital outflows and inflows. Every calendar year, each South African resident over the age of 18 is granted a R1 million SDA (Single Discretionary Allowance) and R10 million AIT (Approved International Transfer) to send funds offshore. These two allowances combined form your Foreign Exchange Allowance, which, in total, enables you to send up to R11 million abroad in a calendar year. These allowances are reset on 1 January each year, irrespective of how much was utilised in the previous year.

  • SDA (Single Discretionary Allowance):
  • Your R1 million SDA can be readily used without any additional paperwork.

  • AIT (Approved International Transfer):
  • Current Exchange Control Regulations require individuals to apply via SARS to access their R10 million AIT. Our Compliance Team can apply for your AIT as a complimentary service.

If you need to send funds above R11 million abroad, a SARB application is required. We also assist with SARB applications as a complimentary service.

Link Copied

An APN is an application made by an importer to give notice of the intention to make an Advance Import Payment, above R50 000, to a supplier in respect of imported goods. This is submitted via SARS E-filing. An Advance Import Payment is any foreign exchange payment made for the import of goods before the supplier ships the goods. This relates to Balance of Payment (BOP) category 101 (Advance Payments).

Upon an importer’s application for an APN, SARS immediately issues an APN reference number. This reference number needs to be supplied to the facilitating bank to finalise an Advance Import Payment.

As a complimentary service, Future Forex can apply for clients directly or provide guidance if they prefer to apply for themselves.

Link Copied

South African resident individuals (not companies) can invest up to R10 million per calendar year in offshore property using an AIT (see “What is an AIT and SDA?”). For property purchases exceeding R 10 million, an application to SARB is necessary.

Future Forex assists with AIT and SARB applications as a complementary service.

Link Copied

All cross-border transactions must be reported to the South African Reserve Bank (SARB) in accordance with SARB regulations. BoP category codes categorise the type or purpose of the cross-border transaction. i.e. goods, services, imports, etc., enabling the SARB to monitor capital inflows and outflows.

Link Copied

Have a question?


If you'd like more information, one of our expert team members will be happy to assist.

Get In Touch